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Standards & Ethics

Operations and services offered by Timelinx to the public, our partners and our corporate clients are executed within a very specific framework of standards and ethics.

Our decisions are guided by economics without compromising our integrity. Through research and prudent planning, we seek to minimise risk and maintain a selective, conservative and knowledgeable approach to our business.

We are currently members of associations and organisations that we believe sincerely share our ideals and passions about standards and ethics.

ABTA

The Association of British Travel Agents is the UK’s Premier Trade Association for Travel Agents and Tour Operators.

For more than twenty years ABTA has sought to ensure that there is a scheme in place to protect you, as a customer of an ABTA bonded Travel Agent and Tour Operator member. ABTA provides assistance to you if you have a complaint against a member company – a company that carry their logo.

The quality of the holidays and services provided by ABTA companies is crucial to the reputation of the industry. When you book a holiday, a legally binding contract is made with the Travel Agent or Tour Operator – the company that organises your holiday. By law you have the right to expect the holiday that you booked and paid for.

ABTA maintains a strict Code of Conduct. The Code aims to ensure that you receive the best possible service from your ABTA bonded Travel Agent and Tour Operator from before you book your travel arrangements, through the booking process, the after-sale service and information you get, to the way they handle any complaint you may have.

At present, ABTA Travel Agents and Tour Operator offices are responsible for the sale of some 85% of the UK's sold holidays.

ATOL

Our ATOL number is 6844.

ATOL provides Total Financial Protection for Air Holidays.

ATOL is a protection scheme for flights and air holidays, managed by the Civil Aviation Authority (CAA). Most firms who sell air travel in the UK are required by law to hold a license called an “ATOL”.

ATOL protects you from losing money or being stranded abroad when a tour operator goes out of business. All licensed firms have to lodge bonds with the CAA so that if they go out of business, the CAA can give refunds to people who can’t travel and arrange for people abroad to finish their holidays and fly home.

ATOL protection is included in the price of a holiday booked with an ATOL holder, and there’s a government-backed fund called the Air Travel Trust that steps in if any ATOL bond is not sufficient to look after everyone affected by a failure.

I.A.T.A.

The International Air Transport Association is a universal trade association representing the airline industry. They bring together approximately 270 airlines, including the world’s largest, cooperating to offer a seamless service of the highest possible standard to passengers and cargo shippers. Flights by these airlines comprise more than 98 percent of all international scheduled air traffic.

Continual efforts by IATA ensure that people, freight and mail can move around the vast global airline network as easily as possible. In addition, IATA contributes to simplify the travel and shipping process, and help to ensure that airlines operate safely, securely, efficiently and economically under clearly defined and understood rules.

A.E.D.A.V.E.

AEDAVE Is the Asociacion Empresarial de Agencias de Viajes Espanolas, which means in English the Association for sales in travel agencies and tour operators in Spain. The association was constituted under the law 19/1977 on 22nd February 1979.

The association is financially and administratively independent and covers the whole of the Spanish Territory; it is non-political and non-profit making association dedicated to quality services and ethics within the industry. AEDAVE also benefits its members by being a member of the following organizations:

• C.E.O.E. : Spanish Confederation of business organization (Confederacion Espanola de Organizaciones Empresariales
• O.M.T. : World Wide tourism Organization (Organizacion mundial de Turismo)
• F.U.A.A.V. : Universal Federation of Association of Travel Agencies (Federacion universal de Asociaciones de Agencias de Viajes.
• E.C.T.A.A. : European Group of Association of Travel Agencies (Agrupacion Europea de Asociaciones de Agencias de Viajes.)
• C.O.T.A.L. : South America confederation of tourist organization ( Confederacion de Organizaciones Turisticas de America Latina.

A.S.T.A

ASTA, the American Society of Travel Agents, is the world’s largest association of travel professionals. Their membership of over 20,000 includes travel agents and the companies whose products they sell such as tours, cruises, hotels, car rentals, etc. They are the leading advocate for travel agents, the travel industry and the travelling public. The American Society of Travel Agents’ mission is to enhance the professionalism and profitability of member agents through effective representation in industry and government affairs, education and training, and by identifying and meeting the needs of the travelling public.

A.R.D.A.

It is the mission of the American Resort Development Association to foster and promote the growth of the industry and to serve its members through education, public relations, and communications, legislative advocacy, membership development, and ethics enforcement.

The American Resort Development Association (ARDA) is the Washington, D.C-based trade association representing the vacation ownership and resort development industries. Established in 1969 as the American Land Development Association, ARDA today has close to 1000 members, ranging from privately held companies to major corporations, in the U.S. and overseas.

ARDA’s diverse membership includes companies with interests in vacation ownership resorts, discount vacation clubs, community development, fractional ownership, camp resorts, land development, lot sales, second homes and resort communities. Member’s range from small privately held firms to publicly traded companies and International Corporations.

C.A.R.E.

The Cooperative Association of Resort Exchangers, Inc. (C.A.R.E) and its Members are committed to the highest standards and ethics in the resort vacation industry for the benefit of owners of individual resort owner (member) ships and of the clients of the C.A.R.E Members.

C.A.R.E. exists to raise the level of professionalism and perceived value of services within the vacation industry and to serve as an international vehicle to enhance the business of C.A.R.E. Members through education, professional standards, industry organization involvement, and industry networking. All Members of C.A.R.E and Members Representatives agree to comply with this Code of Standards and Ethics, which establishes guidelines for Members to conduct business ethically, with integrity, dignity and honesty.

ASATA

ASATA is a non-profit association that has represented the interests of the South African travel agents since 1956. Over 500 travel agents, wholesalers and tour operators are members of ASATA. These members are bound by ASATA’s constitution and code of conduct, which promotes integrity and security in dealing with an ASATA Member. ASATA also has nearly 200 Associate Partners, which include companies such as airlines, hotels, car rental companies and other suppliers and industry partners.

ASATA's emphasis is on free trade without violating rules and regulations. Accordingly we have entrenched a Constitution and Code of Conduct that self-regulate our industry and provide the consumer with protection and peace of mind.

ASATA is administered by a full-time Secretariat with a Chief Executive and approximately thirteen staff members. The Association's day-to-day functions are monitored by a Members Council, and its continued role and direction are guided by a Board of Directors.

ASATA closely associates itself with SACOB, TBCSA, the Fair Practices Committee, the Consumer Council and the Department of Environmental Affairs and Tourism. We support and recognise the roles of SA Tourism, SATSA and Fedhasa and work in close association with these bodies.