Support
Please check through the FAQs below, if that does not solve your problem then you can contact us using the details specified to the right of this page.
Frequently Asked Questions
- I get “invalid user ID and/or password” whenever I try to log in.
- I’m not able to get past the login page, it keeps saying “Access Unauthorised”.
- The website does not display properly in my browser.
1. Invalid user ID and/or password
Make sure that you have typed your username in correctly and that you are entering the password in the corect case. Also check that you have selected the correct user type.
2. Unauthorised access
Check to see that you have cookies enabled in your browser, the site will not function corectly without cookies.
3. Site does not display properly
Whilst we make every effort to ensure the site works in as many broser and operating system versions as possible we have chosen to use modern standards compliant XHTML and CSS. This however does mean that the site may not look particularly pretty in older browsers, however it should still work.
If you have experienced particular problems using the site please email us at techsupport@timelinx.com, including details of your operating system, browser version and the time you tried to use the site.
Password Reminder
To receive a password reminder via email please enter your user ID and category: